Delivery Information

We have a special promotion of free delivery on all orders purchased in the United Kingdom which is a limited time offer.

Where does Design My Case deliver to?

Design My Case offers a 2nd class free postage service to UK mainland on all orders over £15. We charge a standard rate of £2.99 for 1st class delivery all orders below £15.

 

How long until my order is dispatched after confirmed payment?

Monday to Friday, your order will be dispatched the same day, providing the order was placed before 2 PM

During Holiday times, Bank holidays etc your order will be dispatched the following working day.

 

Can I upgrade my postage to receive my item earlier?

Yes, of course. For standard orders above £15, we offer free second class postage through Royal Mail! For orders under £15 require a £2.99 first class postage rate. We also offer a special delivery service so you get what you need when you need it. (See FAQ for details)

 

Royal Mail 1st Class - Orders over £15 (2-3 working days)

Example: If an order is placed before 2:00 pm on a Thursday - It will post on Thursday, the weekends are not included so your item will typically arrive on Monday.

 

Royal Mail 1st Class - £2.99 flat rate on orders below £15 (2-3 working days)

Example: If an order is placed before 2:00 pm on a Friday - It will post on Friday, the weekends are not included so your item will typically arrive Between Wednesday and Thursday.

 

When will I get my tracking information?

Tracking is available as soon as your order Is dispatched - normally, within 24 hours after your order is placed. We’ll provide tracking links via email after you’ve received your order confirmation.

 

How do I use my Royal Mail tracking number?

You can view tracking via the link on the royal mail website in the delivery confirmation email you receive after your order has been dispatched. You can also copy the link and paste it into the Royal Mail website and track your order from there.

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